![]() ![]() There are many reasons that a customer may receive a bill for a period that is not exactly 30 or 60 days. To account for the normal business operations, a customer may expect to receive a bill five days before or after their billing cycle. Why is my meter not read at exactly 30 or 60 days? Payments received after the due date will incur a late fee of 10%. How much is the late fee for payments received after the due date? Payments received after the due date will incur a late fee. Payment is due 20 days after the statement issuance date. The goal is to strategically move the County toward a 30-day billing cycle for all customers. The County has invested in Advanced Metering Infrastructure (AMI) that will enable meter reads to transmit via radio to a meter reading unit. Older meter technology is programmed for a 60-day billing cycle. The primary reason for the different billing cycles is related to the meter technology that is available at customer locations. The monthly cycle is approximately 30 days and the bi-monthly cycle is approximately 60 days. What are the water billing cycles for DeKalb County customers?ĭeKalb County has two (2) billings cycles – monthly and bi-monthly. For more information, please call (404) 378-4475. at 774 Jordan Lane, Suite 200, Decatur, GA 30033. Office hours are Monday through Friday, from 8:00 a.m to 5:00 p.m. Once you have completed the application, fax it to (404) 687-3504 OR Take the completed application, a copy of your social security card, driver's license or picture identification, and your lease or closing papers along with a non-refundable $20 application fee to the Revenue Collections/Water Billing Department. ![]() You can download a copy of the application for service by clicking on the "Application for Water/Sewer Service" link. Who do I call with questions about my drinking water? The DeKalb County Department of Watershed Management supports this effort and each year publishes a water quality report known as the Consumer Confidence Report (CCR). The Safe Drinking Water Act requires public water systems to send annual water quality reports to all of their customers. Where can I get information about the quality of my water? The water is treated at the Scott Candler Water Filter Plant and then distributed to DeKalb County customers. The Chattahoochee River is the drinking water for DeKalb County. ![]()
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